True Crypto Comply

Privacy Policy


This Privacy Policy describes how we use and with whom we share your personal data, which we collect when you browse our website (hereinafter – Website), use our services, or when you choose to contact us or provide us with your personal data through the Website or email. 


You will also find important information about your privacy rights, so please read the Privacy Policy carefully. If you provide personal data on behalf of someone else, you are required to inform them about the processing of their data and to refer them to this Privacy Policy.


For the purposes of the Privacy Policy, definitions are used as defined in the Regulation (EU)

2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons concerning the processing of personal data and the free movement of

such data and repealing Directive 95/46/EC ( GDPR ).


Data Controller

UAB True Crypto Comply, a company incorporated and registered under the laws of Lithuania, with legal entity code 306628762, having its registered office address at Kalvarijų str. 125, Vilnius, Lithuania, is the controller of your personal data. Our contact e-mail address is 


Data Processor

A person or organisation that processes personal data on behalf of a data controller. 


Personal Data

Information relating to a living individual who is, or can be, identified, including data that can be combined with other information to identify an individual. This can be very wide definition, depending on the circumstances, and can include data which relates to the identity, characteristics or behaviour of an individual or influences the way in which that individual is treated or evaluated. 


1.1. Analytical data

We always improve our Website and user experience. Therefore, we have to know what information is most relevant to Website visitors, how often they connect, what browser and the device they use, what content is mostly read, what region visitors come from, and similar demographics and statistics.

For this, we use the Google Analytics tool, which lets us collect and analyse the relevant data.

You can learn more about how Google Analytics works and the information it allows us to collect and analyse here

The legal basis for collecting analytical data is the necessity to perform our service to provide you with our Website and our legitimate interest in improving it.

1.2. Cookies

A cookie is a small data file that the Website writes to your device when you browse it. A cookie enables the Website to remember your actions and preferences over a period, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. We use session cookies to remember to identify a connection session, but these cookies do not collect your personal data and last only until you close your browser.

We also use preference cookies which allow you to choose your preferred Website display language and store these cookies on your device for up to 1 year.

Cookies are placed on your device only if you provide your consent unless cookies are required for the strictly technical functioning of the Website. However, note that if you do not consent to using cookies, certain functions of the Website may not function properly or may not function at all.

1.3. Data related to the provision of services

For us to provide our services to you properly, we require various types of personal data, which you either provide directly to us or receive from third parties.

We have also implemented functionality in our Website which allows interested parties to contact us with any questions they may have. If you choose to do this, we will collect your [e.g. name, surname, e-mail address and company name], as well as any information you voluntarily provide to us, to allow us to respond to your inquiries on time.

The legal basis for processing personal data related to the provision of services is the performance of a contract that we have entered into or to take steps at your request before entering into a contract between us and compliance with various legal obligations applicable to us as providers of legal services.


We may share your personal data with our trusted service providers when they provide services to us, to you on behalf of us and under our instructions. We will control and shall remain responsible for the use of your personal data at all times.

These are the categories of entities that may have access to your personal data:

  • Providers of information technology services such as hosting services and other key operational systems such as payment processing providers;
  • Providers of information about credit risk and credit history;
  • Other professional service providers such as accountants, legal consultants, audit firms etc.;
  • Google LLC, which provides us with Google services such as Google Analytics.

Google LLC is based in the US and certain data may be transferred outside the EU.

Google LLC participates in the Privacy Shield. You can learn more about Privacy Shield here.

In some cases, where you provide your personal data to third parties, those third parties may process your personal data as independent data controllers. In such cases, we are not responsible for the processing of your personal data performed by third parties.

To protect your privacy, we urge you to carefully read the privacy notices of any such third parties, even if you access their services by following links placed on our Website or if third-party systems are integrated into our Website.


Data collected via Website analytics will be stored for up to 2 years in an identifiable state.

Other personal data may be stored for as long as the account is opened and for 2 years after that.

In some cases, personal data may be stored for a longer period if the storage of personal data is required to protect our or any third party’s legitimate interests, e.g. in case of a legal dispute, or if we are obligated to do so by law.


By contacting us at  you may exercise your rights as the data subject, including the following:

  • The right to request access to your personal data. You may access, correct, update, change or remove your personal data at any time. However, please note that certain information is strictly necessary in order to fulfil the purposes defined in this Privacy Notice and may also be required by law. Thus, you may not remove such personal data;
  • The right to request rectification of your personal data;
  • The right to request the erasure of your personal data. If personal data is erased under your request, we will only retain such copies of the information as are necessary for us to protect our or third party’s legitimate interests, comply with governmental orders, resolve disputes, troubleshoot problems, or enforce any the agreement you have entered into with us;
  • The right to data portability.

In some cases, you may have a right to request the restriction of processing of your personal

data or to object to the processing of your personal data.

If you think there is a problem with the way we are handling your personal data, you have a right to file a complaint to your national data protection authority in the EU/EEA. In Lithuania, that is the State Data Protection Inspectorate. You can find contact details of the State Data Protection Inspection here.